IKEA US Retail LLC and IKEA North America Services LLC has had a class-action lawsuit filed against it following claims that the company sold chests and dressers they were well aware that they were prone to tip-over accidents. The suit claims that the company failed to issue enough notifications and refunds even after two recall announcements.
The recall of 29 million dressers was announced by IKEA on 28th June, 2016, and the company re-announced the recall on 21st November, 2017. The lawsuit claims that the Dukiches, parents of two young children, attempted to take back Malm dressers to IKEA for a refund in August of 2018 but were denied the refund. This was despite IKEA’s promise of full refunds on chests and dressers manufactured between January 2002 and June 2016. Customers who bought the dressers before January 2002 were to partially compensated. IKEA also gave an offer of a free wall-anchoring kit to those who wanted to keep the dressers.
The lawsuit says “Although IKEA promised a ‘full refund’ to all owners who requested a refund in connection with the recall, this was a mirage. Most purchasers of the defective chests and dressers did not receive notice of the recall, as a consequence of IKEA’s decision not to contact purchasers directly by mail, email, text or other means. Further, plaintiffs and class members who were aware of the recall received no refund, even though Plaintiffs and many other consumers tried to return the defective and dangerous chests and dressers and sought the full refund promised under the voluntary recall.”
Three boys in Washington, Pennsylvania, and Minnesota state died after the dressers fell on them. The families of the boys were being represented in the class-action lawsuit by Feldman Shepherd Wohlgelernter Tanner Weinstock & Dodig LLP attorneys Alan Feldman, Daniel Mann, and Edward Goldis and James Francis and John Soumilas of Francis Mailman Soumilas PC. The plaintiffs, Diana and John Dukich of Minnesota, and others want a trial by jury. The lawsuit is seeking damages for consumer protection violations, IKEA’s failure to issue refunds as promised in the recall and for IKEA’s inadequate attempts to notify purchasers of the recall.